Welcome Packages - We try to send out welcome packages within 4-5 business days of receiving orders via USPS and on some occasions via UPS. Once we receive an order we head into the groves to tag and take photos of YOUR adopted tree (we don't send you a standard photo of the prettiest tree in the grove) so if we are having a bad stretch of weather it may take longer to send your welcome package. If you need express delivery for that last minute gift, please email us for prices at firstname.lastname@example.org
Since we ship via USPS we unfortunately can not make special requests such as "Please call number provided if no one answers the door" However, we do include delivery confirmation with each order and if the above services become available through USPS we will consider them:)
We only ship to P.O. Boxes via USPS.
We are only shipping to the US & Canada at this time... we look forward to expanding soon.
Olive Oil - We ship all extra virgin olive oil for Full & Premium olive tree adoptions in the Spring (usually late April early May) Please make sure that someone is available to receive your Olive Oil. We cannot assume responsibility for products after delivery for factors beyond our control.
Harvest - Harvest in Calabria can start as early as late September and can last until late February depending on the year. Other regions of Italy to the north have shorter harvest periods that end as early as November because of frost and winter weather.
Customers that adopt olive trees by February 28th (or 29th on leap years) will receive their oil in late April/early May of the same year.
Customers that adopt olive trees in March, April & May will receive 1/2 their oil from the current harvest (Mid June) and 1/2 their oil the following spring unless otherwise requested. We do this so that customers that adopt trees during this period don't have to wait an entire year to receive their oil.
Our Olive Oil
Our family grows the olives used to produce the oil for TRE Olive in our family owned groves in Calabria. We do not purchase olives or olive oil from other areas of the world. We also press our olives in our family owned and operated mill in Calabria and bottle our own oil. 100% Extra Virgin Olive Oil made from olives grown in Italy, picked in Italy, pressed in Italy and poured in Italy.
If for any reason you are not happy with your purchase, you may return it within 14 days of delivery in the same condition in which you received it and unopened. We are unable to refund any delivery or shipping costs. We will refund the cost of the item within 30 days.
We appreciate all our customers so if you are unhappy for any reason, please contact us so that we can work with you to make it right.
We do not share your personal information with anyone unless required by law.